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Rumors were flying around a couple months ago about Google coming out with its own wireless service, but it was just that up until now. Google has officially confirmed its plans to offer its own wireless cellular service. But don’t get too excited there are limitations. Here’s what we have gathered so far with the help of TechCrunch

  • The wireless service is called Project Fi.
  • If you don’t have a Nexus 6  you won’t be able to use it. For now it is only for Nexus 6 owners.
  • You can join by invite only. 
  • NO CONTRACTS
  • WiFi Tethering is included. Pretty cool. 
  • The service is built on top of Sprint and T-Mobile‘s networks.
  • The service is by Google so of course it is tied with Google Hangouts. You will be allowed to place calls from your number on any Hangout-enabled device (tablet, laptop, etc.).
  • Subscribes pay $20 which will include unlimited talk and text. For data you pay $10 per gig. Ex: 3GB plan would only be $30 on top of the initial $20, totaling to $50. 
  • Good News…. you only pay for what you use. If you pay for 3GB of data per month, but only use 1.5GB, you will get back $15 at the end of the month.

Take a look below at the map showing what the US COVERAGE currently looks like.

coverage

Let us know what you think. Have you requested to join? (If not, sign up hereIf you get accepted let us and everybody else know what the coverage is like.

 

Source(s): TechCrunch, Google, and YouTube

 

 

Rsupport’s ambition is to build an international client base and turn its long-distance device control solution, Mobizen, into a global platform. Mobizen lets users control their smartphones though their PCs via Bluetooth, Wi-Fi, long-term evolution (LTE) networks,   or traditional wired networks.

 

Rsupport’s Mobizen allows users to control their smartphones from their PCs

 

Users can also enjoy smartphone content without downloading it to their PCs. “Basically, the smartphone becomes the cloud environment and your PC the smartphone,” said an Rsupport spokesperson. All files on the smartphone can also be backed up on the computer.

The spokesperson added that mouse-friendly features such as drawing can be used from the PC to their maximum potential while accessing smartphone apps. For example, games resident on mobile devices can be played more efficiently when controlled from the PC.

The software maker showed off its wares for the third straight year at this year’s Mobile World Congress.

Japanese mobile carrier NTT Docomo is testing the solution on thirteen of the models in its smartphone product set. The telco is one of Rsupport’s biggest supporters, having invested $15 million in the Korean firm since December 2012. NTT Docomo’s 60 million subscribers are potential Mobizen customers explained the Rsupport spokesperson.

Business clients can add their own services on Mobizen and can share revenue in a win-win model, added Rsupport.

B2B is not new territory for Rsupport – the company has already sold its RemoteCall series of solutions to business clients. The solutions help Rsupport’s clients respond more effectively to customers’ service requests. Customers (of Rsupport’s clients) who use the RemoteCall app can show their particular problems using their smartphone cameras in real-time, and help effect resolution.

Rsupport CEO Seo Hyung-su says his company will evolve Mobizen to support smartphone-to-smartphone control. This could be used by younger generations to teach less tech-savvy elders to better understand technology.

Or, to the dismay of children everywhere, parents could monitor their smartphones and configure the phones as they see fit.

Other solutions from Rsupport, like “Remote PC,” are also proving popular. This tablet app was pre-installed in Samsung Electronics’ recently launched Galaxy Note Pro and Galaxy Tab Pro to help the electronics giant better respond to customers.

Rsupport says it will continue to approach global tech big-wigs with business opportunities. The company made $21 million in revenue last year, with over 50 percent from foreign clients. It aims to grow that aggressively.

Rsupport Develops Customized Android Remote Support App for CDMdata

RemoteCall provides remote support to customized Android smartphones and tablets

 

Rsupport, the leading developer of remote support software, has extended RemoteCall + Mobile Pack -their flagship remote support offering – to be compatible with customized Android operating systems (OS), in addition to major manufacturer (Samsung) offerings. Businesses that utilize customized device hardware and Android software (ROMs) will now be able to offer state-of-the-art mobile remote support from anywhere in the world.

CDMdata, a provider of software and hardware inventory management solutions to the automotive industry, commissioned Rsupport to develop and modify the RemoteCall + Mobile Pack Android app to allow technical support agents to provide remote support.  In addition to remote support, the CDMdata team has access mobile device management controls – remote diagnostics, screen sharing/control, file sharing and many others.

“RSupport came through for us when no other venders would or could. Their entire team is absolutely remarkable. They went above and beyond to meet our needs and to this day provide best in class service. I would highly recommend them for remote support needs.”
  – Amanda Sheeler, CDMdata IT Management

“Due to the open source nature of the Android OS, enterprising organizations like CDMdata can customize both the software and hardware to meet their unique needs,” said Matthew Choy, VP of Business development for Rsupport Inc.  “Once customized, compatibility with critical mobile apps, such as remote support, become technical barriers and is often impossible.  Rsupport works with partners to develop compatibility with RemoteCall – giving them access to the absolute best remote support tools.”

Utilized by help desk professionals, service providers and telecoms worldwide, RemoteCall + Mobile Pack is a secure, enterprise-ready remote support solution that combines remote control, device configuration, diagnostics, and session transfer capabilities. The RemoteCall applet can be pre-deployed or installed from the Google Play Store.  RemoteCall + Mobile Pack combines’ instant remote support for Android powered smartphones and tablets, as well as Windows and Linux PCs, and Macs with a single solution.

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About Rsupport

Rsupport Inc. provides the latest in remote support and remote access solutions to individuals, businesses, telecoms, and large organizations worldwide. These services are used to provide IT management and the highest quality remote support to millions of connected customers quickly and securely.  Rsupport develops hosted and server solutions for connecting computers, smartphones, iPad™ and Android™ tablets, and other internet-enables devices.  Rsupport is headquartered in Seoul, South Korea, with offices in Japan, China, and the United States.  Visit www.rsupport.com for more information.

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CDMdata, LLC.


Since 2001, CDMdata (CDM) has provided unparalleled technology and industry-leading service to the automotive industry. CDM’s flagship product, the DigitalLot® Solution, supplies automotive dealers with the hardware and software needed to easily manage the collection and distribution of automotive information over the Internet. CDM helps dealerships all over, including some of the country’s largest dealer groups. Whether it’s the DigitalLot Solution or AutoOffice – CDM’s web-based inventory marketing management tool, CDM continues to be a leader in online merchandising solutions in the automotive industry.
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* * SPECIAL PROMOTION * *

Purchase 1 license of RemoteCall + Mobile Pack and receive an iPad Mini FREE.
Mention promo code:  CDMDATA

 

Sign Up for FREE TRIAL NOW!

Limit one of each device per customer. Offer valid with RemoteCall + Mobile Pack and RemoteCall Pro only. Offer excludes all other products. This promotional offer can not be combined with any other discounts, coupons or offers, prior purchases, exchanges or refunds. Offer is subject to change without notice. Offer void where prohibited.The iPad Mini and iPad Mini logo are registered trademarks of Apple Inc. The Kindle Fire HD, and the Kindle Fire HD logo are trademarks of Amazon.com, Inc. The iPad Mini and Kindle Fire HD are given away on behalf of Rsupport Inc. Apple Inc. and Amazon Inc. are not participants or sponsors of this promotion.
Rsupport is dedicated to protecting your privacy and will not share your email address or any other personal information. Read our Privacy Policy to find out more.

Samsung Selects RemoteCall + Mobile Pack for Android Device Support

Rsupport is the Preferred Provider of Mobile Remote Support for Samsung Worldwide

Englewood Cliffs, NJ (PRWEB) September 17, 2013

Samsung, the world’s largest manufacturer of Android smartphones and tablets has chosen RemoteCall + Mobile Pack, Rsupport’s flagship remote support offering, as its primary remote support solution for mobile devices and computers. RemoteCall allows for on-demand remote support for mobile devices through wireless (Edge, 3G, 4G, LTE, and Wi-Fi) and wired (USB, Ethernet) connections. Samsung call centers and agents worldwide are now using RemoteCall + Mobile Pack to provide the highest quality technical support to customers, regardless of location.

 

Utilized by help desk professionals, service providers, and telecoms worldwide, RemoteCall + Mobile Pack is a secure, enterprise-ready remote support solution that combines remote control, device configuration, diagnostics, and session transfer capabilities. This enables support technicians to resolve common device issues and educate customers anywhere there is an internet connection, as if the device were in their hands. RemoteCall + Mobile Pack combines’ instant remote support for Android-powered smartphones and tablets, as well as Windows and Linux PCs, and Macs in a single solution.

 

“Samsung is clearly the leader in the mobile device market, and Rsupport is proud that they have chosen RemoteCall + Mobile Pack as their preferred remote support solution provider,” said Matthew Choy, Rsupport VP of Business Development. ”Having Samsung use RemoteCall to support their Android-powered devices worldwide shows the highest level of confidence in our product.”

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About Rsupport

Rsupport Inc. provides the latest in remote support and remote access solutions to individuals, businesses, telecoms, and large organizations worldwide. These services are used to provide IT management and the highest quality remote support to millions of connected customers quickly and securely. Rsupport develops hosted and server solutions for connecting computers, smartphones, iPad™ and Android™ tablets, and other internet-enables devices. Rsupport is headquartered in Seoul, South Korea, with offices in Japan, China, and the United States. Visit www.rsupport.com for more information.

———————

* * SPECIAL PROMOTION * *

Purchase 1 license of RemoteCall + Mobile Pack and receive an iPad Mini FREE.
Mention promo code:  SAMSUNG

Sign Up for FREE TRIAL NOW!

Limit one of each device per customer. Offer valid with RemoteCall + Mobile Pack and RemoteCall Pro only. Offer excludes all other products. This promotional offer can not be combined with any other discounts, coupons or offers, prior purchases, exchanges or refunds. Offer is subject to change without notice. Offer void where prohibited.The iPad Mini and iPad Mini logo are registered trademarks of Apple Inc. The Kindle Fire HD, and the Kindle Fire HD logo are trademarks of Amazon.com, Inc. The iPad Mini and Kindle Fire HD are given away on behalf of Rsupport Inc. Apple Inc. and Amazon Inc. are not participants or sponsors of this promotion.
Rsupport is dedicated to protecting your privacy and will not share your email address or any other personal information. Read our Privacy Policy to find out more.

To celebrate the 4th of July, Rsupport is providing everyone with the opportunity to use our premier remote access solution with no strings attached. Take advantage of this limited time offer and get 5 PC slots of RemoteView Business free for an entire year.

Offer valid from July 1st – July 15th

To redeem this promo, simply give us a call and speak to a sales representative, or send us an email containing a valid phone number we can use to reach you. Call us today and don’t miss out on a chance to experience our enterprise-grade remote access solution for yourself.

Contact Us:
1 (888) 348-6330
sales.us@rsupport.com

Japanese no.1 carrier NTT DoCoMo announced to investment about 15 million dollars to the Rsupport Inc. it will be the highest investment to the Korean software company.

NTT DoCoMoNTT DoCoMo’s “Support service for Android” was provided to their customers since March with the Rsupport mobile phone remote support technology known as ‘RemoteCall Mobilepack’.

The customer satisfaction was seen to be over 94% with the service.

Since July, NTT DoCoMo launched smartphones and tablets with ‘RemoteCall mobile pack’ preinstalled. As a result, subscribers surpassed over 1 million so far.

NTT DoCoMo presented the story about the investment as,

“Rsupport Inc has the most promising technologies in the field of worldwide mobile remote support “

 

 

Hyung-Soo Suh CEO of Rsupport, Nagata Kyoto of NTT DoCoMo

 

Rsupport Inc Founded in 2001, specializing in developing smartphone remote support with (34%) share of market holds in Asia.

Rsupport CTIA 2012       crowded booth

Day 1 went really well, with many interested people stopping by our booth to take a look at the future of mobile Android support. RemoteCall + Mobile Pack was a hit and people from all kinds of business were excited to see what it could do.

 

HoudiniSoft CTIA 2012We also paid a visit to one of our loyal customers from Texas, HoudiniSoft. HoudiniSoft utilizes RemoteCall + Mobile to remotely control, setup, and configure their customer’s handsets. HoudiniSoft is a world-leading re-provisioning service for CDMA devices, allowing customers to switch networks and keep their phone!

(Left) Mike Dawson, (Right) Rex Lee

The weather was also fantastic, if not a bit a humid. We made it down to Bourbon street at the end of the day for some much needed refreshments and some genuine local cuisine!

new orleans ctia 2012          new orleans bourbon street

International CTIA WIRELESS® 2012

To celebrate our second year attending CTIA Wireless (hosted in New Orleans this year), we’ll be offering some fantastic promotional pricing at the show to visitors who drop by our booth. We’ll also be giving away a FREE “New iPad” to one lucky customer. Save some money! Win a cool gadget! Not bad eh?

You can find us in Hall E, booth 4022 at the Ernest N. Morial Convention Center; any day between May 8-10th.

Our promotional pricing and contest giveaway will only run through next week. So if you’re considering making the jump to Android remote support, or simply want to try out another PC support solution, don’t delay and give us a call today!

We also forgot to mention one thing! Every visitor to our booth that drops off their business card will get 2 (that’s right, 2!) 6 months free coupons for RemoteView. That’s a year of our premium remote access tool for free. See, it pays to visit us!

http://www.ctiawireless.com/

Did you know, you can export a list of your sessions, connection stats, and individual user logs from the online Admin Center?

Visit https://admin.rsupport.com to access the Admin Center and login with your Admin ID and password. If you have a single user account then your primary login should also be your Admin ID.

Exporting a log of your session history

  1. Click Session Log on the left menu-bar
  2. Select the dates you wish to capture (it will default to today)
  3. You can narrow your search by including a username, the representatives given name, or the connection method (Desktop Viewer or Mobile Viewer)
  4. When you are ready to export the info, click Export to Excel
Admin-Page-Console

RemoteCall Admin Center

This will create an Excel spreadsheet file including all the connection details, such as connection time, remote PC name, IP information, etc.

You can also perform the same function with the Login/Logout history, Session Statistics, and User Statistics.

  • Login/Logout: Displays a list of each login and logout the representative performs with RemoteCall to track their daily activity and availability.
  • Session Statistics: Shows a graphical breakdown of your teams session history, where you can view session totals from a daily, weekly, or monthly perspective.
  • User Statistics: See inidividual user statistics for your representatives or view them side-by-side to check benchmark session activity.

 

Also, if you’re interested in our mobile support for Android devices, please contact us to request a free demo. Even if you’re an existing client, we’re happy to enable the support features for you to try out at no cost! Give us a call at 1-888-348-6330 or by email at sales.us@rsupport.com.

Do you have an old trial account and wish to try our services again?

Give us a call at 1-888-348-6330 or e-mail us at sales.us@rsupport.com.